As financial services industry players strive to continually increase market-share and shareholder value, they’re wrestling with finding appropriate balance of human interaction and digital services to reduce employee cost and enable substantive tech investments to replace aging systems. While leaders in the pack swiftly shifted to digitized transactions with success in some demographic pockets, smaller niche players have taken a more measured approach to shift from employee to digital interaction. With average employee engagement at a low of 29%, there’s acute pressure to engage employees and elevate performance, irrespective of strategic choice.
SPECIALTY INDUSTRIES
Financial Services Specialty
Financial industry grasp and highly customized solutions necessitate HR, OD, and change management strength to drive today’s successful strategic impact.
Our wide and deep industry expertise coupled with a high-touch, partnered approach enables us to rapidly build trust, create team-engaging communications, align HR & OD frameworks to more rapidly advance culture change, and create internal change management readiness and lowered resistance. Through adept, strategic leadership alignment and innovative employee engagement strategies, we empower our clients to exceed expectations, inspire employee and customer loyalty, and thrive in their rapidly evolving marketplace.
While the human-to-digital pendulum continues to swing in financial services, where and how can HR drive vital organizational performance and value?
- Implementing aligned and integrated HR & OD frameworks to deliver a 400% increase in organizational performance and value1 while elevating employee engagement… creating employee line of sight from strategy to performance and rewards;
- Ensuring HR capacity in change management leadership, to elevate average change management success from 30% to 80%2;
- Consistently developing culture and communications to elevate employee engagement, retention, and interaction safety to spark performance, collaboration, and innovation;
- As AI gains headway, talent acquisition as well as organization, role, and compensation design will continue to be critical;
- Aligning and leveraging technology in HR Shared Services with the organization’s strategy and culture. Routine task efforts are easy digital transformation targets. HR will need to balance technology while preserving employees’ ability to learn from, and to interact with others, ensuring organization soul integrity.
1. Ulrich, Ulrich, Brockbank & Kryscynski, “Victory Through Organization,” McGraw-Hill, 2017.
2. McKinsey, 2017 Change Management Studies.
Our success in financial organization projects includes
Leadership
- Strategic Culture Alignment
- Culture & Change Management Championship
- Internal Communications Strategies & Plans
- Executive Assessment, Facilitation, Alignment, and Coaching
- Executive & Leadership Retained Search
Organization Development
- Culture Assessment, Alignment, Development, & Training
- Employee Engagement Assessment & Roadmaps
- High Impact, Rapid Culture Change Facilitation
- Succession Planning
- Leadership, Finance, & IT Competency Modeling and Career Pathing
- Employment Branding (aligned with Organizational Brand)
- Leadership, Management, Mentorship, Contact Center Training
Human Resource Management
- Function Assessments, Recommendations & Restructures
- Alignment & Integration of HR Systems
- HR Capacity Development
- Role Design, Job Descriptions & Career Pathing
- Compensation & Total Rewards Studies, Strategies & Design
- Benefits Strategies & Transitions
- HR Service Centers
Our Financial Services Team is committed to addressing evolving challenges facing people in financial services including imperatives for highly skilled and engaged talent, change management, data security, digital integration, elevating performance and innovation. With internal and external strength in financial services, our team intentionally collaborates to strengthen your team.
- Betsy Larson, MPA – HR and Total Rewards Practice Leader: MassMutual Financial Services VP Compensation & Director of Compensation & Performance Management, Director of Compensation for Cigna, VP HR for Bank One/Chase, in addition to a decade of HR leadership in Higher Ed.
- Bruce Nichols – Senior HR & Shared Services Consultant: Led Liberty Mutual HR’s technology team on workforce strategies and technology optimization. As VP HR Services & Employee Relations at Citizens Financial, he designed and implemented a new HR service delivery model for 26K employees in 42 states. Previously for Wheelabrator, led $2B private equity acquisition due diligence including design and implementation of the new organization.
- Yvonne Alverio – Culture & Collaboration Practice Leader: 25+ years of highly successful culture change consulting across industries including leadership, culture, and communications training for Aetna, CHEFA and CHFA as well as culture and technology transformations as Chief D&I Officer at Aetna Life & Casualty, Lotus, and Wang;
- Gregg Barratt – HR & Organization Development Practice Leader: 25+ years of standout leadership, management, service, and culture change training for Fiserv, JP Morgan Chase, Liberty Bank, RBS, Sun Bank, and UBS in addition to internal training leadership for Merrill Lynch & Aetna Financial Services;
- Michael J. Butler, Esq., MA, MS – Chief HR Officer for ProShares & Point72 investment firms in addition to growth and change-driven manufacturing, utility, and retail organizations subsequent to Partner, Benefits at Mercer;
- Valerie Davis-Howard, MBA – Senior Culture & OD Consultant & Executive Coach: 15+ years in OD consulting across industries after more than a decade of internal work in OD at Chase Manhattan Bank, The Hartford, and Cigna Insurance;
- Gary Decker, MBA, PCC, CPC, ELI-EMT – Sr. HR, OD, & Change Management Consultant and Executive Coach – in addition to his initial career with Deloitte in accounting management, Gary spent 30 yrs in F500 global finance, IT, and HR leadership prior to consulting;
- Beth Frechette, M.S. – Sr. HR, OD, Culture, and Collaboration Consultant: At The Hartford, led culture transformation to support a new business model and enterprise-wide strategy while designing & delivering executive learning programs for the top 100 leaders.
- Regan Traub, CPC – Founder & Managing Principal: Led the service line and operational expansion of two mid-cap, commercial real estate investment firms prior to consulting in HR & OD.