While facing trends of organizational disengagement and conflict, leaders and HR will need to be super-vigilant in support to customer facing staff for the near term. Today’s stressors on people infuse powerful emotions. And, the potential for collision in the delivery of service is at an all-time high… challenging brand strength. Individuals charged with providing…
For many, year end transition to the New Year manifests poignant reflection on where we’ve excelled and where we have opportunities and commitment to grow. In this incredibly challenging time to succeed, each of us will need to: Carefully examine our rapidly changing landscapes to see today’s accurate reality; Operate with high levels of integrity,…
Organizations, communities, schools, individuals, and families have been increasingly weathering fast, and more complex change resulting in challenges for people including, but not limited to: Mounting global competition sparking demands for greater and faster innovation with reduced cost after continued, fatiguing squeezes to do more with less; Rapidly shifting reliance on technology and social media…